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Return & Refund Policy
Last Updated: [Date]
Thank you for shopping with us. We want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the product according to the terms mentioned below.
1. Return Eligibility
Products can be returned within 7 days of delivery, provided that:
The product is unused and in its original condition.
The product is returned with its original packaging, tags, labels, accessories, and invoice/order details.
The product has not been damaged, washed, altered, or used improperly.
The product is eligible for return according to our return policy.
We reserve the right to reject a return if the product does not meet these conditions.
2. How to Request a Return
To request a return, please contact us within 7 days of receiving your order.
Please provide:
Order number
Product name
Reason for return
Photos or videos of the product, if required
Any other information requested by our customer support team
After reviewing your request, we will let you know whether the return has been approved and provide further instructions.
3. Damaged or Defective Products
If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide clear photographs/videos of the product and packaging so that we can review the issue.
If the issue is verified, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.
4. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, safety, customization, or other reasons.
Non-returnable products may include:
Personalized or customized products
Products that have been used, washed, altered, or damaged after delivery
Products without original packaging, tags, or accessories
Products specifically marked as non-returnable on the website
Products returned after the applicable return period
5. Return Shipping Charges
If the return is due to a defective, damaged, incorrect, or wrongly delivered product, we may provide a suitable resolution and, where applicable, cover the return shipping cost.
For returns made due to a change of mind, incorrect selection, or other reasons not caused by us, the return shipping charges may be the responsibility of the customer.
Any applicable shipping charges will be communicated before processing the return.
6. Refund Policy
Once the returned product has been received and inspected, we will notify you about the status of your refund.
If your refund is approved, the amount will be processed to the original payment method, where possible.
Refunds may take approximately 5–10 business days to reflect in your account after approval, depending on your bank, payment provider, or payment method.
Shipping charges, if applicable, may not be refundable unless the return is due to an error on our part or a defective/damaged product.
7. Exchange Policy
If you wish to exchange a product, please contact us within 7 days of delivery.
An exchange will be subject to:
Product availability
The product meeting our return conditions
The exchange request being approved by our team
If the requested replacement product is unavailable, we may offer another suitable resolution, such as a refund or store credit, where applicable.
8. Order Cancellation
Orders may be cancelled before they are shipped, subject to our order processing status.
Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow our return policy after delivery.
9. Refund for Cash on Delivery Orders
For Cash on Delivery (COD) orders, if a refund is approved, we may request your bank account or other payment details necessary to process the refund.
Please provide accurate information to avoid delays in receiving your refund.
10. Return Inspection
All returned products may be inspected before a return, exchange, or refund is approved.
If the returned product does not meet the conditions mentioned in this policy, we may reject the return and send the product back to the customer.
11. Return Processing Time
After we receive your returned product, please allow reasonable time for inspection and processing.
Once the return is approved, the refund or exchange will be initiated according to the applicable process.
12. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time.
Any changes will be posted on this page with an updated Last Updated date.
13. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.
Business Name: Jain vastra
Email: jaindivesh416@gmail.com
Phone: 7042743123
Website: https://jainvastra.com/
Business Address: sanjay colony bhatti mines
We will be happy to assist you with your return or refund request.